T-Mobile issues statement in response to the latest cyber attack which affects the data of millions


So, T-Mobile has once again experienced a significant cyber attack which the carrier says this time may have exposed millions of customer’s personal data and accounts, with the possibility that further information was snatched by the perpetrators. The carrier says that it is still investigating the incident but it can already confirm that the attackers managed to access the details of more than 40 million people who had applied for T-Mobile credit, as well as 7.8million postpaid customers.

It’s not great news to read, with T-Mobile saying that the cybercriminals managed to snatch the following data from the 40 million or more applicants:

  • First and last names
  • Social Security number
  • Date of Birth
  • Drivers license
  • ID information

T-Mobile has stated that passwords, pins, account numbers, phone numbers, and financial details were not accessed during the attack, but that still leaves a lot of data floating around in the ether.

As a result, T-Mobile is taking the following steps immediately:

  • Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.
  • Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.
  • Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.
  • Publishing a unique web page later on Wednesday for one-stop information and solutions to help customers take steps to further protect themselves. 

It should go without saying that if you are a T-Mobile customer it’s probably advisable to reset your log-in details and pin numbers and that of other accounts if you’ve used the same log-in data for them. Oh, and keep an eye out for T-Mobile’s email.

He’s been an Android fan ever since owning an HTC Hero, with the Dell Streak being his first phablet. He currently carries an OPPO Find X2 Pro in his pockets, a Galaxy Tab S5e in his backpack, and thinks nothing of lugging a 17-inch laptop around the world. When not immersed in the world of Android and gadgets, he’s an avid sports fan, and like all South Africans, he loves a good Braai (BBQ).

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